Our White Label UCaaS / Wholesale Cloud Unified Communications as a Service Solutions (EU/UK/SA)
Unified Communications is the integration of enterprise communication tools such as fixed-mobile converged high-definition voice calling (HD voice), IP PBX, instant messaging (IM) / chat, video conferencing, content (e.g. screen and whiteboard) sharing and presence in a single user interface.
The Covid-19 pandemic brought home the value of unified communications to organisations whose workers have been working remotely (and in many cases continue to work in a hybrid environment). The Covid-19 pandemic also gave impetus to the growth in use of communication and collaboration platforms such as Microsoft Teams.
Power Up Your Business or Your ISP’s Clients with Seamless Communication
Zwana ICT & Consulting has more than 10 years of experience in the unified communications field and promotes the scalable multi-tenant unified communications as a service (UCaaS) and communications platform as a service (CPaaS) offerings of leading South African unified communications provider Telviva Software International into the UK / European wholesale market and the South African retail market.
Remote work demands
These secure and scalable unified communications solutions are available to private and public sector organisations who wish to improve their communications and collaboration and thereby their business processes, profitability, efficiencies and effectiveness, regardless of whether their employees are in the office, on the road or on the other side of the world.
Unified communications enables teams to collaborate effectively, regardless of location and meet the evolving needs of a hybrid workforce.
Boost productivity and efficiency
- Streamline your and your clients’ workflows and processes
- Enhance team collaboration and information sharing.
Improve customer experience
- Deliver exceptional customer service across multiple channels
- Increase customer satisfaction and loyalty
Empowering Service Providers & Businesses
Our cloud-based unified communications service makes it quick and easy for:
- ISPs and telcos not offering VoIP services to upsell white label unified communications services to their clients
- Thus increasing ARPU and customer loyalty while reducing churn by meeting the current and future demands of their clients
- Systems integrators to real-time communications-enable their clients’ business processes
- Users of Enswitch softswitches to add powerful unified communications capabilities to their softswitches
- Businesses to enjoy a powerful unified communications tool to improve communications, collaboration and productivity
- Service providers and end user businesses to enjoy a higher return on investment than expected.
We offer these competitively priced value for money services from secure infrastructure.
- For UK / European service providers, our white label wholesale unified communications as a service (UCaaS) is offered from Amazon Web Services (AWS) in Ireland or your own data centre, wherever you prefer.
- For the South African retail (business end-user) market, our unified communications as a service (UCaaS) offering is made available from the service provider’s cloud hosting.
We offer two unified communications packages – An Essentials and a Premium package. The main difference between the two is that the Premium package includes video conferencing.
A summary of the features of the two packages is presented below:
| Features | Essentials Offering | Premium Offering |
| Open APIs | Yes | Yes |
| Carrier grade multi-tenant IP PBX *** | Yes | Yes |
| Fixed line extension | Yes | Yes |
| Mobile phone application | Yes | Yes |
| Laptop / desktop phone application | Yes | Yes |
| Webphone | Yes | Yes |
| High definition (HD) voice | Yes | Yes |
| Portal | ||
| In & outbound calls | Yes | Yes |
| Transfers | Yes | Yes |
| Dashboard | Yes | Yes |
| Voicemail | Yes | Yes |
| Call history | Yes | Yes |
| Manage DND | Yes | Yes |
| Contacts management | Yes | Yes |
| Cloud Integrations | ||
| Microsoft & Google contacts | Yes | Yes |
| Microsoft & Google calendar | No | Yes |
| Website chat & audio | Yes | Yes |
| CRM connector * | Yes | Yes |
| Call recording * | Yes | Yes |
| Expense management * | Yes | Yes |
| Messaging on hold * | Yes | Yes |
| Voice biometrics * | Yes | Yes |
| Chatbots * | Yes | Yes |
| Collaboration | ||
| 1:1 Chat | Yes | Yes |
| Create group chats | Yes | Yes |
| Video conferencing meetings | ||
| Screen sharing | No | Yes |
| Raise hand | No | Yes |
| Shareable whiteboard | No | Yes |
| Active speaker view | No | Yes |
| Host controls | No | Yes |
| Telephone line participant (PSTN) | No | Yes |
| Up to 25 participants per meeting | No | Yes |
| 80 participant hours of conferencing per user (aggregated) | No | Yes |
| Video conferencing recording * | No | Yes |
| Boardroom ** | No | Yes |
| * Additional costs may apply | ||
| ** Excludes AV equipment | ||
| *** See table below for features of our IP PBX |
Features of our IP PBX include:
| Alerts | Balance Notifications | Busy Lamps | Call Back |
| Call Forwarding | Call History | Call Screening | Caller Line ID |
| Classes of Service | Extension Calling | Feature Codes | Find Me / Follow Me |
| Free Software Upgrades | Hold, Transfer or Park Calls | Hunt Groups | Messaging on Hold |
| Music on Hold | Mobile Application | Multi-level IVRs | Number Porting |
| Number Forwarding | Open Standards and API | Paging | Pick Up Groups |
| Smart Call Routing | Speed Dial | Times and Dates | Virtual Telephones |
| Voicemail | Webphone |
Click on the relevant link for more information on the value proposition our unified communications services offer you as a Telco / ISP, a Systems Integrator, a Business or a user of an Enswitch softswitch.
For more information on our unified communications services, please contact us.