Talkative’s web calling allows several advantages over regular inbound calling
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| Improves your online customer experience |
| Allows your website visitors to seamlessly switch between chat and voice in the same secure session |
| Connect the right customer with the right agent at the right time |
| Information on the customer’s journey on your website is visually represented to the agent in real-time, together with information on the customer’s location and device |
| Use Cobrowsing to assist customers in real time |
| As webcalls are initiated within your website, you have far greater insight into call tracking metrics supported by detailed reporting |
| All modern browsers together with iOS and Android mobile apps are supported on the customer side |
