Talkative’s web calling allows several advantages over regular inbound calling
|
Improves your online customer experience |
Allows your website visitors to seamlessly switch between chat and voice in the same secure session |
Connect the right customer with the right agent at the right time |
Information on the customer’s journey on your website is visually represented to the agent in real-time, together with information on the customer’s location and device |
Use Cobrowsing to assist customers in real time |
As webcalls are initiated within your website, you have far greater insight into call tracking metrics supported by detailed reporting |
All modern browsers together with iOS and Android mobile apps are supported on the customer side |