Secure Voice Calling
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| Secure Voice Calling: 1 click calling |
| The Talkative media server provides transcoding and converts webcalls into SIP calls |
| So you can leverage your existing telephony and / contact centre (SIP or PSTN) infrastructure |
| The UI is fully customisable, with an API available to suit any integration use case |
| Segment your inbound calls. You choose how and when contact is offered to your visitors |
| Set rules with parameters that include website-page, time-on-page and page-scroll |
| The customer can be routed to specific agents, depending on the context from their session on the website; including website page, time on site and login/basket information |
| Alternatively, a visual IVR can be presented to the visitor |
| Historical and real-time analytics are available for all interactions. Call recording and text-chat transcriptions available |
| Secure connections persist across page changes, and the Talkative system actively monitors the end-user’s connection quality, in order to provide an optimal customer experience |
