Secure Voice Calling

 

Secure Voice Calling

Secure Voice Calling: 1 click calling
The Talkative media server provides transcoding and converts webcalls into SIP calls
So you can leverage your existing telephony and / contact centre (SIP or PSTN) infrastructure
The UI is fully customisable, with an API available to suit any integration use case
Segment your inbound calls. You choose how and when contact is offered to your visitors
Set rules with parameters that include website-page, time-on-page and page-scroll
The customer can be routed to specific agents, depending on the context from their session on the website; including website page, time on site and login/basket information
Alternatively, a visual IVR can be presented to the visitor
Historical and real-time analytics are available for all interactions. Call recording and text-chat transcriptions available
Secure connections persist across page changes, and the Talkative system actively monitors the end-user’s connection quality, in order to provide an optimal customer experience