Secure Cobrowsing

Secure Cobrowsing

Secure Cobrowsing allows an agent and a prospect to collaboratively ‘browse’ a website or app together in real time
Reduces call times and assists the agent to convert the prospect as well as increase order values by cross selling or upselling to the prospect
Benefits customers who are stuck, confused or frustrated with an online process (e.g. about to abandon a shopping cart)
View exactly what the customer is looking at on your website
Display documents and annotate the screen to speed up support
Secure Cobrowsing
Fill in forms together with your prospect / customer
No sensitive data leaves the customer’s web browser
Agents can see only the customer’s view of the website, not their desktop or other tabs, while the customer cannot see anything the agent is doing on their desktop
You can mask sensitive pages and HTML elements
Secure Cobrowsing
Use with web chat for an efficient online process, or with voice and video webcalling for a personalised experience
You can also use cobrowsing with your incoming PSTN call users in order to reduce their call times