General Information

General Information

WebRTC provides browsers and mobile applications with secure Real-Time Communications (RTC) capabilities via simple APIs. WebRTC is being standardized by the World Wide Web Consortium (W3C) and the Internet Engineering Task Force (IETF)
Talkative uses the SIP protocol for the voice calling feature. By establishing a SIP trunk between the Talkative voice server and your telephony platform (Talkative is platform agnostic), calls can be received as SIP calls. This enables you to leverage your existing queuing, routing and call recording.
For more straightforward set up, calls can be delivered via the PSTN
This interaction ID is configured to automatically screenpop (SIP integration) the Talkative agent console on incoming calls.
Further integration is also possible (including console integration) with contact centres and CRM platforms
Talkative’s agent console is supported in Chrome and Firefox browsers.
All WebRTC enabled browsers (Safari, Edge, Chrome, Firefox, Opera) are supported on the customer side. A Quality of Service (QoS) mechanism identifies if legacy browsers are used and offers suitable contact options accordingly.
Integration with mobile apps (iOS and Android) is supported
The QoS system also actively monitors bandwidth and ascertains whether microphone, speakers (both required for voice) and webcam (required for video) are available.