Easy for you and your customers to use

Easy for you and your customers to use

Add an easily customisable ‘Contact Us Now’ button to your website or individual pages by adding only 3 lines of code
Your customers don’t have to install any plugins or download any applications
Choose how and when contact is offered to your visitors – e.g. allow webchat initially with escalation to cobrowsing, audio calling or video calling as required
You can allocate specific contact centre agents (product experts) to handle contacts made from specific pages on your website
The call is free for the customer / prospect without your having to offer any 0800 toll free numbers
No need for you to reauthenticate a customer calling in to your contact centre who has already been authenticated on your website
Create canned (pre-configured) chat messages to speed up chat response times. These include personalised messages based on the agent and department and automatic greeting messages that are sent to the customer when they start the chat

Easy for you and your customers to use

Automatically hides web chat outside of certain set times or if no agents are online, displays an optional lead capture form when you are offline and allows you to receive leads in your email inbox and CRM, complete with customer journey information.